Terms of Service

Last updated: 14 October 2026

This website is operated by Baxtech Services Ltd. (“we”, “us”, “our”). By visiting our site and/or purchasing from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms, policies and notices referenced here or available by hyperlink.

We may update these Terms from time to time by posting a new version on this page. Your continued use of the site after changes are posted constitutes acceptance of the updated website terms. Changes to existing purchases or contracts will be subject to applicable contractual and legal requirements.

Our store is hosted by Shopify Inc., which provides the e-commerce platform enabling us to sell our products and services to you.

1. About Us

Legal entity: Baxtech Services Ltd t/a RuralView.uk

Registered office: RuralView.uk, Syndale Farm, Doddington, Sittingbourne, Kent, ME9 0EA

Trading address: RuralView.uk, Syndale Farm, Doddington, Sittingbourne, Kent, ME9 0EA

Company number: 12649846

VAT number: GB444508104

Contact: help@ruralview.uk

2. Eligibility & Use of the Site

You must be 18 or over to purchase from our site. You agree not to use our products for any unlawful purpose, and not to transmit any viruses, malware, or destructive code.

We may refuse service to anyone, at any time, for any reason, acting reasonably and subject to applicable law.

3. Your Account

You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

Please ensure your information, including email, billing/shipping details and payment details, is current, complete and accurate.

4. Ordering Process & Contract Formation

Your order is an offer to buy. Acceptance occurs when we dispatch the product(s) and send a dispatch confirmation email, at which point a contract is formed.

If we cannot accept your order, for example because a product is out of stock, a pricing or description error has occurred, or we suspect fraud, we will notify you and refund any sums paid.

We may limit or cancel quantities per person, household or order.

5. Prices, Taxes & Payment

Prices are shown in GBP and include VAT where applicable. We may change prices at any time before acceptance of your order.

Payment is taken via approved methods shown at checkout.

By submitting payment details, you confirm you are authorised to use the payment method and authorise us and our payment providers to charge the full order amount, including taxes, delivery and any agreed charges.

6. Delivery, Risk & Title

Delivery options, timing and charges are shown at checkout. Any delivery dates are estimates, subject to your statutory rights.

Risk in goods passes on delivery to your address or to your nominated safe place/recipient, in accordance with applicable law.

Title passes when we receive full payment.

Please inspect goods on delivery and contact us promptly about any issues.

7. Product Information & Availability

We take reasonable care to display product descriptions and images accurately, but screens vary and minor differences may occur.

All products are subject to availability and we may discontinue or change products at any time.

8. Returns, Cancellations & Warranty

Your statutory rights are explained in our Returns & Warranty Policy, which forms part of these Terms.

In summary, which is not a substitute for the full policy:

Change of mind: You have a 14-day legal cooling-off period, which we extend to 30 days, to cancel most online purchases. Conditions and deductions may apply if goods were handled beyond what is necessary to inspect them.

Faulty/not as described: You are entitled to remedies under the Consumer Rights Act 2015, including a full refund within 30 days where the statutory short-term right to reject applies, and other remedies including repair or replacement thereafter.

Warranty: All RuralView cameras purchased from 8 October 2026 carry an 18-month warranty against manufacturing defects, with our refurbished replacement option after 30 days.

Replacements carry the remaining original warranty, with a minimum of 3 months on a replacement if less than 3 months remain.

Earlier purchases remain covered by the warranty terms that applied when they were bought.

Full details, including who pays postage at different stages, are set out in the Returns & Warranty Policy on our site.

Nothing in these Terms affects your statutory rights.

9. Optional Tools & Third-Party Services

We may provide access to third-party tools and services which we do not control and which are provided subject to availability and applicable legal requirements.

Your use of such tools and services may also be subject to the third party's terms.

Our site may contain links to third-party websites. We are not responsible for their content, policies or practices.

10. User Content (Comments, Reviews, Submissions)

If you submit content, for example reviews or suggestions, you grant us a worldwide, non-exclusive, royalty-free licence to use, reproduce, modify, publish and distribute such content for our business purposes.

You warrant that your content is lawful, accurate and does not infringe third-party rights.

We may remove content we reasonably consider unlawful, offensive or in breach of these Terms.

11. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy and Cookie Policy.

12. Errors, Inaccuracies & Omissions

From time to time, there may be information on our site that contains typographical errors, inaccuracies or omissions, for example descriptions, pricing, promotions, shipping charges, transit times or availability.

We reserve the right to correct any errors and to change or update information or cancel orders prior to dispatch.

If we cancel after you have paid, you will receive a full refund.

13. Prohibited Uses

You must not use the site or its content:

(a) For unlawful purposes.

(b) To infringe intellectual property rights.

(c) To harass, abuse or discriminate.

(d) To submit false or misleading information.

(e) To upload viruses or malicious code.

(f) To collect personal data without consent.

(g) To spam or scrape.

(h) To interfere with security features.

We may suspend or terminate access if you breach this section.

14. Important: Data Loss, Installation & Call-Out Fees

To the maximum extent permitted by law:

We are not responsible for any loss of data, including but not limited to camera recordings, SD-card contents or footage stored on third-party services, except where such loss arises from our breach of contract, negligence or another matter for which liability cannot lawfully be excluded.

You are responsible for implementing appropriate data backups and retention arrangements.

We are not liable for installation, removal, configuration or call-out costs/fees incurred by you or third parties, including where a product is returned, repaired, replaced or found to be non-faulty, except where such costs are recoverable under applicable law.

We are not liable for issues caused solely by incorrect installation, misuse, failure to follow instructions, unsuitable third-party accessories, environmental factors such as power or network outages, insufficient signal, weather, or circumstances beyond our reasonable control.

This section does not exclude or limit liability where it would be unlawful to do so and does not affect your statutory remedies for faulty goods.

15. Service Levels, Software, Mobile Network Coverage & Multi-SIM Services

15.1 Service Availability

We do not guarantee uninterrupted or error-free operation of our website, cameras, software, applications, cloud services or mobile connectivity services.

From time to time, maintenance, updates, technical faults, third-party service interruptions or circumstances beyond our reasonable control may affect availability and performance.

Where our products interact with third-party networks, platforms or services, their availability may depend on the continued operation of those external services.

15.2 Third-Party Mobile Networks

Our 4G cameras and Multi-SIM services rely on telecommunications networks operated and maintained by independent third-party network providers, including EE, Vodafone, O2 and Three.

Baxtech Services Ltd trading as RuralView.uk does not own, operate, maintain or control these mobile networks, their telecommunications masts, infrastructure, coverage, capacity or network performance.

We cannot control the availability, reliability or quality of mobile signal in any particular geographical area.

Although our Multi-SIM service is designed to provide access to multiple supported UK mobile networks, access to any particular network depends on availability, compatibility, network agreements and technical conditions at the camera's location.

15.3 No Guarantee of Mobile Signal or Coverage

We do not guarantee that a mobile signal will be available, sufficiently strong, reliable or suitable for operating our cameras at any particular property, address or installation location.

The availability and quality of mobile coverage can vary considerably, including between different areas of the same property.

Mobile coverage maps, postcode checks, network availability estimates and any coverage guidance provided by RuralView or third parties are indicative only and do not constitute a guarantee of connectivity or performance.

Customers are responsible for considering the suitability of mobile coverage at their intended installation location before purchasing or installing a camera or SIM service.

Any specific written assurances we provide regarding suitability remain subject to applicable consumer law.

15.4 Network Outages, Mast Failures & Maintenance

We are not responsible for mobile network interruptions or failures caused solely by circumstances outside our reasonable control, including:

• Mobile telecommunications mast failures, outages, faults or temporary shutdowns.

• Planned or emergency network maintenance, repairs or upgrades.

• Network congestion, reduced capacity or high demand.

• Changes to network coverage, mast locations, transmission frequencies or infrastructure.

• Network operator restrictions, technical faults or service disruptions.

• Extreme weather, power failures, physical obstructions, interference or environmental conditions.

• The withdrawal, reduction or discontinuation of network services, including the closure of older mobile technologies.

• Outages affecting third-party network providers, roaming arrangements or other telecommunications infrastructure.

• Network changes which result in previously available mobile coverage becoming weaker, unreliable or unavailable.

Where a third-party network experiences an interruption, RuralView may be unable to restore connectivity until the relevant network operator resolves the issue.

We cannot guarantee the timescale for resolving faults that originate within third-party telecommunications infrastructure.

These exclusions are subject to our contractual obligations and your statutory rights.

15.5 Multi-SIM Network Switching & Availability

Our Multi-SIM service is designed to provide access to supported mobile networks where available.

However, this does not guarantee that a camera will always connect to the strongest or fastest network, automatically switch networks in every circumstance, or maintain uninterrupted connectivity.

Network selection and switching may depend on SIM compatibility, camera hardware, network availability, roaming arrangements, operator restrictions and technical conditions.

If one or more supported networks become unavailable, we cannot guarantee that an alternative network will provide a suitable or working connection.

The availability of individual networks and network switching arrangements may change due to circumstances outside our reasonable control.

A Multi-SIM service does not guarantee coverage in areas where no suitable mobile network is available.

15.6 Mobile Data Speeds & Camera Performance

We do not guarantee minimum mobile data speeds, latency, bandwidth or continuous connectivity at any installation location unless expressly agreed otherwise in writing.

Camera performance, including live viewing, remote playback, notifications and remote access, depends on the quality and availability of the mobile data connection.

A camera may successfully connect to a mobile network but still experience insufficient speeds or unstable connectivity for reliable video streaming.

Connection quality may fluctuate throughout the day or change over time due to network congestion, weather, interference, signal conditions or other external factors.

A strong signal indication does not necessarily guarantee sufficient data speeds or reliable video performance.

15.7 Installation Location & Customer Equipment

Customers are responsible for ensuring that cameras are installed in locations suitable for mobile connectivity and in accordance with our installation instructions.

Signal quality may be affected by buildings, metal structures, roofing materials, trees, terrain, antenna positioning, equipment placement and other local conditions.

Where connectivity problems arise solely from insufficient local coverage, inappropriate installation, incompatible third-party equipment or other circumstances outside our reasonable control, these do not, by themselves, indicate a fault with the camera or SIM service.

We may recommend repositioning equipment, testing alternative locations or networks, or adjusting the installation to improve connectivity.

Any associated installation, relocation or third-party contractor costs remain the customer's responsibility unless otherwise required by law.

15.8 Interruptions to Remote Monitoring & Recording

Customers acknowledge that mobile connectivity is dependent on third-party infrastructure and may become unavailable without warning.

An interruption to mobile connectivity may prevent remote access, live viewing, remote playback, notifications or other connected camera features.

We do not guarantee that our cameras or connectivity services will provide uninterrupted remote monitoring or continuous delivery of notifications.

Where an interruption is caused solely by a third-party network failure or another event outside our reasonable control, we are not responsible for losses arising from that event, including missed alerts, temporary loss of remote access or an inability to view live footage, except where liability cannot lawfully be excluded.

Customers should not rely on mobile-connected cameras as their sole means of security, safety monitoring or protection where uninterrupted monitoring is essential.

Local recording functionality, where supported, may continue during a loss of mobile connectivity, provided the camera remains powered and operating correctly. However, this will depend on the camera model, configuration and available storage.

15.9 Changes to Third-Party Network Services

Mobile network providers may change their coverage, infrastructure, technology, network access arrangements or supported services at any time.

These changes may affect connectivity or the continued compatibility of certain equipment.

We cannot guarantee that mobile network coverage or compatibility available at the time of purchase will remain unchanged throughout the lifetime of a product.

Where changes materially affect a service supplied by RuralView, we will comply with our applicable contractual and legal obligations.

15.10 Technical Support & Network Troubleshooting

Where a customer experiences connectivity problems, we will make reasonable efforts to assist with troubleshooting and determining whether the issue relates to the camera, SIM service, installation or an external mobile network.

However, RuralView cannot undertake repairs to third-party telecommunications infrastructure, guarantee that a mobile network operator will resolve a fault within a particular timeframe, or require a network provider to improve coverage at a customer's location.

Where our equipment is tested and found to be operating correctly, but connectivity remains unsuitable at the customer's installation location due solely to insufficient mobile coverage or another external network issue, this will not automatically be considered a product fault.

This does not affect any rights a customer may have where a product or service does not conform to its description or other applicable legal requirements.

15.11 Customer Network Testing & Coverage Checks

We recommend that customers check the availability and suitability of mobile network coverage at their intended installation location before purchasing or permanently installing a 4G camera.

Where possible, customers should test the camera and SIM at the intended location before completing permanent installation.

Any coverage information or guidance we provide is based on information available at the time and may not reflect actual conditions at the installation location.

Network coverage and performance can change over time and may differ from published coverage predictions.

We cannot guarantee the accuracy of information provided by third-party mobile network operators or coverage-mapping services.

15.12 Liability for Third-Party Network Failures

To the extent permitted by law, RuralView is not responsible for failures, interruptions, reduced performance or lack of coverage attributable solely to third-party mobile network infrastructure or other circumstances beyond our reasonable control.

We are not responsible for repairing or maintaining mobile network masts, resolving operator-wide outages, improving local network capacity or guaranteeing the continued availability of third-party telecommunications infrastructure.

Any limitation of liability in this section is subject to our obligations under applicable consumer protection law and does not exclude liability arising from our own breach of contract, negligence or failure to exercise reasonable care and skill.

15.13 Statutory Rights

Nothing in this section excludes or limits our liability for our own breach of contract, failure to exercise reasonable care and skill, misrepresentation, or any other liability that cannot lawfully be excluded.

Nothing in these Terms affects a consumer's statutory rights, including rights relating to faulty goods, services not provided with reasonable care and skill, or goods or services that do not conform to their description.

16. Warranties, Statutory Rights & Our Liability

Your statutory rights: Nothing in these Terms limits your legal rights under the Consumer Rights Act 2015, including that goods must be of satisfactory quality, fit for purpose and as described, or our duty to use reasonable skill and care.

We do not exclude or limit liability for:

• Death or personal injury caused by our negligence.

• Fraud or fraudulent misrepresentation.

• Breach of your statutory rights in relation to goods.

• Any matter where exclusion or limitation would be unlawful.

If you are a consumer: We are responsible for foreseeable loss or damage you suffer as a result of our breach or our negligence.

We are not responsible for loss or damage that is not foreseeable, nor for losses that are business-related, for example loss of profit, loss of business, business interruption or loss of business opportunity, where you have purchased solely as a consumer.

If you are a business customer: Subject to applicable law, our total liability arising out of or in connection with a contract for goods or services shall be limited to the price paid for the relevant goods or services.

We exclude implied conditions and warranties to the fullest extent permitted by law.

We shall not be liable for loss of profits, revenue, goodwill, data or any indirect or consequential loss, to the fullest extent permitted by law.

17. Indemnity (Business Use)

If you are purchasing for business purposes, you agree to indemnify and hold Baxtech Services Ltd harmless from claims, losses, damages, costs and expenses, including reasonable legal fees, arising out of your breach of these Terms or misuse of the products or services, to the extent permitted by law.

18. Events Outside Our Control (Force Majeure)

We are not liable for any delay or failure to perform where caused by events beyond our reasonable control, subject to applicable law.

Such events may include, but are not limited to:

• Acts of God and extreme weather.

• Strikes, labour disputes or industrial action.

• Utility failures or electricity outages.

• Internet or telecommunications failures.

• Mobile network mast failures, damage or outages.

• Network congestion, infrastructure faults or network-wide service interruptions.

• Planned or emergency network maintenance carried out by third-party providers.

• Changes to mobile network coverage or telecommunications infrastructure.

• Withdrawal or shutdown of mobile network technologies.

• Outages of third-party platforms, cloud services or network providers.

• Acts of government or regulatory authorities.

• Pandemic-related restrictions or other major emergencies.

Where an event outside our reasonable control affects our ability to provide goods or services, we will comply with our applicable contractual and statutory obligations.

19. Suspension & Termination

We may suspend or terminate your access to the site where you materially breach these Terms, or where we are required to by law or competent authority.

Termination does not affect rights and obligations accrued up to the date of termination.

20. Intellectual Property

All content on the site, including text, graphics, logos, images and software, is owned by or licensed to us and is protected by intellectual property laws.

You may not reproduce, distribute or create derivative works without our prior written consent.

21. Severance & No Waiver

If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force.

A failure to enforce any right or provision is not a waiver of that right or provision.

22. Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy and Returns & Warranty Policy, constitute the entire agreement between you and us regarding the Service, subject to any additional terms expressly agreed and applicable legal requirements.

They supersede any prior agreements relating to the same subject matter, except where such agreements remain legally binding.

23. Governing Law & Jurisdiction

These Terms and any non-contractual obligations arising out of or in connection with them are governed by the laws of England and Wales.

If you are a consumer resident in the UK, you may bring proceedings in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in the courts of Scotland or Northern Ireland respectively.

24. Contact

Questions about these Terms should be sent to:

Email: help@ruralview.uk

Postal address:

RuralView.uk
Syndale Farm
Doddington
Sittingbourne
Kent
ME9 0EA