A promise beyond your warranty
The RuralView
Lifetime Promise
When your warranty ends,
our support doesn’t.
When you buy a RuralView camera, our goal is to earn your trust and keep you as a customer for life. Our small UK team is here to help, from your first camera to whatever you need next.
Talk to our UK team
Four ways we stand by you
Support that stays with you.
18-Month Warranty
18 months of cover for manufacturing faults and defects, backed by a UK team who’ll help you through the next steps.
Lifetime UK Support
Friendly technical help for as long as you own your RuralView camera. A familiar UK team to turn to, even after your warranty ends.
Repair First Approach
We’ll help you explore a cost-effective repair, with fair pricing and clear advice on whether it’s worth doing.
Fair Replacement Options
If replacing your camera makes more sense, we’ll help you find a fairly priced option, from discounted refurbished cameras to a newer model.
Practical help, fair prices and a UK team you can come back to. See the finer details.
A small UK team, on your side
Familiar voices.
Practical advice.
When you come back to RuralView, you can speak to the same small team. We take the time to get to know you, your camera setup and what matters at your property.
Perhaps you need a clearer view of a calving pen, coverage for another yard or advice on your next camera. We want to be the people you turn to for all your security camera needs.
Whether your RuralView camera needs repairing, replacing or upgrading years down the line, we’ll always help you find a practical and fair way forward.
If your camera needs attention
A fair way forward, together.
1.
Start with a conversation
Tell us what has changed and what you need your camera to do. We’ll help you work through the issue and explore a practical, cost-effective repair.
2.
Find the sensible option
We’ll help you weigh up the value of a repair against a replacement, including discounted refurbished options or preferential pricing towards a newer camera.
3.
Choose your way forward
You’ll get clear advice and a fair price before you decide. We want you to feel confident that the next step is worthwhile for you and your setup.
Camera trouble during lambing, calving or foaling? Tell us when you get in touch so we understand what you are monitoring and why it matters.
A few useful answers
The Promise, explained.
Here for the long term
Your camera. Your setup. Your team.
Need help today, or thinking about what comes next? Talk it through with our UK team.
Clear from the start
The finer details.
Who the Promise is for
Lifetime UK technical support is for the original purchaser, for as long as they own a camera originally supplied by RuralView. It is a support and service commitment, not free lifetime warranty cover. It does not automatically extend camera cover to accessories.
Warranty and existing purchases
The standard camera warranty is 18 months. Existing purchases remain subject to the warranty terms that applied to them. The separate returns and warranty policy sets out manufacturing-defect cover, replacement cover and postage arrangements. Contact us if you are unsure which terms apply to your purchase.
Charges and replacement choices
Out-of-warranty repair, replacement and related postage may be chargeable, subject to your statutory rights. We aim to keep repairs economical and cost-effective and offer fair pricing on repairs and replacements. Discounted refurbished cameras are offered where applicable and stock is available. Preferential pricing towards newer cameras depends on availability. No fixed discount is promised. Any same-model or suitable-equivalent option, its cost and applicable cover will be explained before you agree.
Parts, technology and timing
Repairs depend on reasonably available parts, repair facilities, technology and economic viability. We cannot guarantee that every camera can be repaired indefinitely, or that apps, software and networks will remain compatible forever. There is no guaranteed response or repair time under this Promise.
Damage and warranty exclusions
The Promise does not extend warranty cover to damage outside the applicable warranty terms, including accidental damage, vandalism, unsuitable power supplies or water ingress at connectors. We can still discuss available support and chargeable service options. The existing warranty terms and your statutory rights continue to apply.
Your rights stay the same
This Promise is additional to your statutory consumer rights and does not limit or replace them. Those rights may apply after a commercial warranty has ended. Please contact RuralView before returning a camera so we can explain the appropriate next step.