CamHiPro app troubleshooting

You can change the light settings on your camera.

View page 10-11 of this guide >

By default, the username is admin: this cannot be changed, only the password can be changed.

The password is saved to the camera, and you will need to use this password when adding it to other devices.

If your CamHiPro app is showing that you have entered a wrong or you have forgotten the password on your camera, the only way you can reset this is by resetting the camera and wiping all settings.

To reset your camera, hold the push button on the camera itself for 10 seconds. You'll hear a chime when it has been reset. You can find this button at the end of one of the three cables that come out of the back of all of our cameras.

When you reset the camera it will reset the username and password back to the default:
Username: admin
Password: admin

If you still have access to a camera on a phone you can:
1. Open the CamHiPro app
2. Tap the settings gear for your camera
3. Scroll down to and tap on 'Default setting'
4. Tap 'Reset Camera'

Poor connection can be caused by weak signal or limited bandwidth. You can check your signal by running a speed test on www.fast.com on your phone while it is next to your camera. You will need at least 5Mbps download and upload for the camera to function smoothly.

If your camera is situated in a shed or barn, the structure of may block 4G signal getting to your camera causing network lag. You can try moving your camera to another side of the building to see if signal improves or you can use a device like our 4G booster. This is only compatible with our Zoom and Bullet camera.