Help with your RuralView camera

Choose connection help if your camera is offline, or app help if it is online but a setting is not working as expected.

For problems with camera position, an unsteady view or rain on the lens, see our camera installation guide.

Connection Issues

If your camera is showing offline in the app, follow these tips to get back online.

If your camera is online, but you are having trouble with settings such as alarm triggers or human tracking, you can follow these guides here.

Chat with Lenny for setup help and access to our UK support team. Have your camera model and connection type ready.

Camera Troubleshooting | RuralView