4G Camera Troubleshooting.
If your camera has a 4G SIM card, you can find some common issues below. If you require further assistance, please contact us.
Does the camera have power?
If you have a 360 Camera, restart the camera by removing the power supply. If the camera has power, the camera will go through a startup process and move around. If you have Bullet camera, the camera will make a clicking noise when turning on. Or you can cover the front lense to see if the infrared light turn on.
My camera has no power
Check all the cabling to the camera, including inside the connectors, to see if there is any visible damage. If you have multiple cameras, try a different power supply to check if the supply is faulty. If you are running from a battery, the cameras voltage range is 10.5-13.3v.
Check camera's 4G status light
Inside the camera on the same board where the 4G SIM card is inserted, there is small blue LED light. If this light is solid blue it means the camera has no 4G signal. If the light is flashing blue, it means the camera is transmitting data.
• Blue flashing light - if the light is flashing blue and is still offline, it is likely the camera is only able to transmit small amounts of data which would suggest a sigal issue.
• Blue solid light - the camera requires a certain amount of bandwidth to function. Although your phone may be showing 4G, there still may not be a good enough signal for the camera to work. You can try moving your camera to a different location.
Check your 4G SIM account is in order
You may find that you have reached your data limit or had a billing an issue with your 4G SIM account that could cause the camera to disconnect. If you are using our Multi-SIM, you can sign in here to check your account. If you are using another provider, please contact them directly.
4G mast issue
If a mast has gone down in your local area, this can affect your camera connecting in the app. You can check your mast status online by searching, for example, 'O2 service status', and enter your post code. Or, you can contact your SIM provider directly.
Faulty SD card
If the SD card has become corrupt, it can cause issues with the camera's connection. Turn your camera off, remove the SD and then turn the camera back on again. See if the camera re-connects.
Reset the camera
Press and hold the reset button located at the end of the cables that come out the back of the camera, it might have a cap over the end. You will here the camera make a chiming noise once reset. When resetting the camera, the username and password is reset back to the default: admin
When the camera is online, but only showing a default image or an old screenshot - this is normal. You need to click where the camera says online to bring up the live stream.
If you cannot sign into your Multi-SIM account and the password reset is not working, try creating account using this link:
ruralview.uk/account/register
You will need to use the email address used to activate the Multi-SIM.
If you're experiencing poor connection it means you camera does not have enough bandwidth. You can check your bandwidth by running a speed test on www.fast.com on your phone while it is next to your camera. You will need at least 5Mbps download and upload for the camera to function smoothly.
If your camera has previously been working and now it slow and laggy, it likely a mast has gone down in your area.
If a mast has gone down in your local area, this can affect your camera connecting in the app. You can check your mast status online by searching, for example, 'O2 service status', and enter your post code. Or, you can contact your SIM provider directly.
By default, the username is admin - this can not be changed, only the password can be changed.
The password is saved to the camera, and you will need to use this password when adding it to other devices.
If your CamHipro app is showing that you have entered a wrong or you have forgotten the password on your camera, the only way you can reset this is by resetting the camera and wiping all settings.
To reset your camera, hold the push button on the camera itself for 10 seconds. You'll hear a chime when it has been reset. You can find this button at the end of one of the three cables that come out the of back of all of our cameras.
When you reset the camera it will reset the usename and password back to the default:
Username: admin
Password: admin
If you still have access to a camera on a phone you can:
1. Open the CamHipro app
2. Tap the settings gear for your camera
3. Scroll down to and tap on 'Default setting'
4. Tap 'Reset Camera'
WiFi Camera Troubleshooting.
If your camera is connecting using WiFi, you can find some common issues below. If you require further assistance, please contact us.
Does the camera have power?
If you have a 360 Camera, restart the camera by removing the power supply. If the camera has power, the camera will go through a startup process and move around. If you have a Bullet camera, the camera will make a clicking noise when turning on. Or you can cover the front lens to see if the infrared lights turn on.
My camera has no power
Check all the cabling to the camera, including inside the connectors, to see if there is any visible damage. If you have multiple cameras, try a different power supply to check if the supply is faulty. If you are running from a battery, the cameras voltage range is 10.5-13.3v.
Has the camera unlinked from the WiFi?
Stand close to the camera and look on your phones settings for available WiFi networks. If you see one there called IPCAM-XXXXXX then the camera has unlinked. You can connect to this network using the password 01234567 which will allow you to access the camera in the app to reconnect it. If not, delete the camera from the app and follow your camera setup guide from the start.
Turn all networking devices off and on
Sometimes the camera can receive incorrect networking information from your router. If you turn your router, and all other networking equipment, and your camera off and on. This can allow your camera to re-connect to the network.
Faulty SD card
If the SD card has become corrupt, it can cause issues with the camera's connection. Turn your camera off, remove the SD and then turn the camera back on again. See if the camera re-connects.
Reset the camera
Press and hold the reset button located at the end of the cables that come out the back of the camera, it might have a cap over the end. You will here the camera make a chiming noise once reset. This will reset the camera back to factory defaults and will need to be reconfigured to your WiFi network by following the setup guide. When resetting the camera, the username and password is reset back to the default: admin
Faulty SD card
If the SD card has become corrupt, it can cause issues with the cameras. Turn your camera off, remove the SD and then turn the camera back on again. See it connects re-connects or if you are able to reset the camera.
If the IPCAM-XXXXXX WiFi network is not appearing when you start following your WiFi setup guide, hold the push reset button on the camera itself for 10 seconds. You'll hear a chime when it has been reset. You can find this button at the end of one of the three cables that come out of the back of all of our cameras. Wait for a couple of minutes for the camera to reset and try searching again for the network on your phone.
If you have the 360 Mini Camera, ensure the switch inside the camera is set to LAN mode.
When connecting to the IPCAM-XXXXXX hotspot and the camera is not online in the app, first try going into your phones settings and turning off your 4G mobile data. After turning this off, see if the camera will appear online in the app.
When the camera is online, but only showing a default image or an old screenshot - this is normal. You need to click where the camera says online to bring up the live stream.
If you're experiencing poor connection it means you camera does not have enough bandwidth. You can check your WiFi speed by running a speed test on www.fast.com on your phone while it is next to your camera. You will need at least 5Mbps download and upload for the camera to function smoothly. You can find the upload speed by clicking on the 'Show more info' button.
If the connection is below 5Mbps, you may want to consider running a cable to the camera or using WiFi extenders to boost the signal.
By default, the username is admin - this can not be changed, only the password can be changed.
The password is saved to the camera, and you will need to use this password when adding it to other devices.
If your CamHipro app is showing that you have entered a wrong or you have forgotten the password on your camera, the only way you can reset this is by resetting the camera and wiping all settings.
If your camera is connected to WiFi, resetting the camera will wipe the WiFi settings and you will have to follow the setup guide from the start.
To reset your camera, hold the push button on the camera itself for 10 seconds. You'll hear a chime when it has been reset. You can find this button at the end of one of the three cables that come out the of back of all of our cameras.
When you reset the camera it will reset the usename and password back to the default:
Username: admin
Password: admin
If you still have access to a camera on a phone you can:
1. Open the CamHipro app
2. Tap the settings gear for your camera
3. Scroll down to and tap on 'Default setting'
4. Tap 'Reset Camera'