Set up your device - 360 Zoom Camera

Select your RuralView 360 Zoom Camera.

RuralView 360 Zoom 4G Camera.

Follow this guide to setup and connect your RuralView 360 Zoom 4G Camera.

4G Setup Guide

RuralView 360 Zoom WiFi Camera.

Follow this guide to setup and connect your RuralView 360 Zoom WiFi Camera..

WiFi Setup Guide

Other useful guides.

Enable human tracking on 360 Zoom Camera.

In this guide, you can find out how to enable and disable human tracking on you 360 Mini Camera.

Human Tracking

Using an EE or Vodafone SIM?

If you are are using your camera with an EE or Vodafone SIM, you may need to change your cameras APN settings.

Change APN Settings

Connect your 4G camera to WiFi.

If you wish to connect your 360 Zoom 4G camera to WiFi, you can do so by following this guide. This only applies to our RuralView 360 4G camera.

Connect 4G to WiFi

Basic troubleshooting.

Most of the issues you'll have setting up your camera can be resolved with the below solutions. We always recommend you start by doing the 'classic turn on and off' - yes, really. If you're still having issues setting up your camera, get in contact via email or use our online chat.

If your CamHipro app is showing that you have entered a wrong or forgotten the password your your camera, the only way you can reset this is by resetting the camera and wiping all settings.

The user name for the camera cannot be changed and will always remain as admin.

There are two ways to factory reset your camera:
- Hold the push button the camera itself for 10 seconds. You'll here a chime when it has been reset. You can find this button at the end of one of the three cables that come out the back of all of our cameras.

- 1. Open the CamHipro app
2. Tap the settings cog for your camera
3. Scroll down to and tap on 'Default setting'
4. Tap 'Reset Camera'

If you have recently activated your mobile SIM card, you may need to turn your camera off and on for it pick up the SIM settings.

Your camera requires a minimum of 1-2Mbps of download and upload speed to operate. You can check your 4G cameras download speed by connecting your phone to its hotspot and running a speed test. Get as close as you can to your camera, ensuring there are no obstructions and follow the following instructions:

1. Search for available WiFi networks on your mobile.
2. Find the WiFi network displaying MIFI_XXXX and connect using password: 1234567890
3. Open web browser and search www.fast.com

If your speeds is below 1Mbps, you will need to change SIM provider or move your camera to a different location.

If your camera is showing no that you're connected to the WiFi network but have no internet connection, you will need check you SIM card is activated. You can test this by inserting it into a mobile device and testing it is working.

Ensure that you have inserted your SIM in the correct the slot and the correct orientation, check the images in the guides above. The SIM slot is spring loaded and will you'll feel it click in when it has been inserted correctly.

Using an EE of Vodafone SIM with our 360 Camera?
You may need to change your cameras APN settings, you can follow this guide here to do so.

Your SIM providers mast may be down causing issues, you can search Google to find your SIM providers network status. For example 'Giffgaff service status'.

Our bullet camera can use any SIM card with no configuration. This means if you having trouble connecting it to the app, the chances are there is a problem with the SIM card you have inserted or you may have no signal.

If you have recently activated your mobile SIM card, you may need to turn your camera off and on for it pick up the SIM settings.

Ensure that you have inserted your SIM in the correct the slot and the correct orientation, check the images in the guides above. The SIM slot is spring loaded and will you'll feel it click in when it has been inserted correctly.

Check the SIM card is activated and working correctly by inserting it into a mobile phone.

Your SIM providers mast may be down causing issues, you can search Google to find your SIM providers network status. For example 'Giffgaff service status'.

If your desired WiFi network is not showing when connecting your WiFi camera first try turning it off and on and start the setup process from the beginning.

If you you are still having trouble, trying moving your camera closer to the your WiFi router.

Doing a factory reset on your camera is a good way to wipe all the settings and starting again from the beginning. There are two ways to factory reset your camera:

- Hold the push button the camera itself for 10 seconds. You'll here a chime when it has been reset. You can find this button at the end of one of the three cables that come out the back of all of our cameras.

- 1. Open the CamHipro app
2. Tap the settings cog for your camera
3. Scroll down to and tap on 'Default setting'
4. Tap 'Reset Camera'

When attempting to connect the camera to the CamHipro, if you receive the error message "invalid UID" then please ensure that when you tap 'Add new device', 'IP Camera' and then 'Device in use' are then selected. If the error message persists when scanning the QR code, try manually entering the UID as shown on sticker on the side of the camera. The UID generally begins SSAA- or SSSS- .

If you're experiencing poor connection it means you camera does not have enough bandwidth. You can check your WiFi signal by running a speed test on www.fast.com on your phone while it is next to your camera. You will need at least 1-2Mbps download and upload for the camera to function smoothly. Check the above for 4G camera connectivity issues.

We suggest using the Ofcom signal checker. This will give you a rough idea on signal in your area.

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