RuralView 360 Zoom WiFi Camera Setup.
WiFi Camera Troubleshooting.
If your camera is connecting using WiFi, you can find some common issues below. If you require further assistance, please contact us.
If the IPCAM-XXXXXX WiFi network is not appearing when you start following your WiFi setup guide, hold the push reset button on the camera itself for 10 seconds. You'll hear a chime when it has been reset. You can find this button at the end of one of the three cables that come out of the back of all of our cameras. Wait for a couple of minutes for the camera to reset and try searching again for the network on your phone.
If you have the 360 Mini Camera, ensure the switch inside the camera is set to LAN mode.
When connecting to the IPCAM-XXXXXX hotspot and the camera is not online in the app, first try going into your phones settings and turning off your 4G mobile data. After turning this off, see if the camera will appear online in the app.
When the camera is online, but only showing a default image or an old screenshot - this is normal. You need to click where the camera says online to bring up the live stream.
If you're experiencing poor connection it means you camera does not have enough bandwidth. You can check your WiFi speed by running a speed test on www.fast.com on your phone while it is next to your camera. You will need at least 5Mbps download and upload for the camera to function smoothly.
By default, the username is admin - this can not be changed, only the password can be changed.
The password is saved to the camera, and you will need to use this password when adding it to other devices.
If your CamHipro app is showing that you have entered a wrong or you have forgotten the password on your camera, the only way you can reset this is by resetting the camera and wiping all settings.
If your camera is connected to WiFi, resetting the camera will wipe the WiFi settings and you will have to follow the setup guide from the start.
To reset your camera, hold the push button on the camera itself for 10 seconds. You'll hear a chime when it has been reset. You can find this button at the end of one of the three cables that come out the of back of all of our cameras.
When you reset the camera it will reset the usename and password back to the default:
Username: admin
Password: admin
If you still have access to a camera on a phone you can:
1. Open the CamHipro app
2. Tap the settings gear for your camera
3. Scroll down to and tap on 'Default setting'
4. Tap 'Reset Camera'