If your CamHipro app is showing that you have entered a wrong or you have forgotten the password on your camera, the only way you can reset this is by resetting the camera and wiping all settings. 

If your camera is connected via WiFi, you will need to follow the setup guide and reconnect to your WiFi network.

Default username (username cannot be changed) and password:
Username: admin
Password: admin

To reset your camera, hold the push button on the camera itself for 10 seconds. You'll hear a chime when it has been reset. You can find this button at the end of one of the three cables that come out the of back of all of our cameras.

If you still have access to a camera on a phone you can:
1. Open the CamHipro app 
2. Tap the settings cog for your camera 
3. Scroll down to and tap on 'Default setting'   
4. Tap 'Reset Camera'

If you have recently activated your mobile SIM card, you may need to turn your camera off and on for it to pick up the SIM settings.

Your camera requires a minimum of 5Mbps of download and upload speed to operate. You can check your 4G camera's download speed by connecting your phone to its hotspot and running a speed test. Get as close as you can to your camera, ensuring there are no obstructions and follow the following instructions:

1. Search for available WiFi networks on your mobile.
2. Find the WiFi network displaying MIFI_XXXX and connect using password: 1234567890
3. Open web browser and search www.fast.com

If your speed is below 5Mbps, you will need to change SIM provider or move your camera to a different location.

If your camera is showing that you're connected to the WiFi network but have no internet connection, you will need to check your SIM card is activated. You can test this by inserting it into a mobile device and testing it is working.

Ensure that you have inserted your SIM in the correct slot and the correct orientation, check the images in the guides above. The SIM slot is spring loaded and you will you'll feel it click in when it has been inserted correctly.

Using an EE of Vodafone SIM with our 360 Camera?
You may need to change your cameras APN settings, you can follow this guide here to do so.

Your SIM providers mast may be down causing issues, you can search Google to find your SIM providers network status. For example 'Giffgaff service status'.

If the IPCAM-XXXXXX WiFi network is not appearing when you start following your WiFi setup guide, hold the push reset button on the camera itself for 10 seconds. You'll hear a chime when it has been reset. You can find this button at the end of one of the three cables that come out of the back of all of our cameras. Wait for a couple of minutes for the camera to reset and try searching again for the network on your phone.

If you have the 360 Mini Camera, ensure the switch inside the camera is set to LAN mode.

Our bullet camera can use any SIM card with no configuration. This means if you having trouble connecting it to the app, the chances are there is a problem with the SIM card you have inserted or you may have no signal.

If you have recently activated your mobile SIM card, you may need to turn your camera off and on for it pick up the SIM settings.

Ensure that you have inserted your SIM in the correct the slot and the correct orientation, check the images in the guides above. The SIM slot is spring loaded and will you'll feel it click in when it has been inserted correctly.

Check the SIM card is activated and working correctly by inserting it into a mobile phone.

Your SIM providers mast may be down causing issues, you can search Google to find your SIM providers network status. For example 'Giffgaff service status'.

If your desired WiFi network is not showing when connecting your WiFi camera first try turning it off and on and start the setup process from the beginning.

If you you are still having trouble, trying moving your camera closer to the your WiFi router.